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Q. Can I work full-time with e-Dictate as an employee from home?
A. Yes you can. Anytime you like to work with us as an HBA or HBE (Home based Employee), the choice is yours. For HBA the compensation information is as above. As an employee, our Production Manager will sit with you and work on an appropriate grade and compensation package for you. There are other formalities for a full-time employee, and HR manager can walk you through them as well.
Q. How do I get feedback and improve myself?
A. Our secure client software MT Client makes feedback very easy. You can check the comments from QA also and compared your version with the final customer version of the document.
Q. Is there any minimum number of hrs you want from me?
A. As an employee you definitely need to work full-time for e-Dictate. As a Home-Based Associate, after an initial probationary period (maximum 30 days), you have to work full-time with e-Dictate unless you are exceptional. Even if you are exceptional, you are required to work minimum of 20+ hours per week. In either case reliability is a basic requirement. We appreciate honest and sincere candidates. If you cannot be reliable, e-Dictate may not be the right place for you. As a HBA, we offer priority for work according to following time slots:
Preferred Timeslots |
| From |
To |
| 9 pm |
6 am |
| 8 pm |
12 am |
| 10 pm |
2 am |
| 2 am |
6 am |
| 4 am or 6 am |
10 pm or 12 pm |
| 6 am |
6 pm |
Q. Will you support me online? Chat?
A. Yes, online support is available 24 x 7 for all matters. For Production issues, you will be supported in the shift you choose to work. You can use E-Dictate Resource Support System (ERSS) anytime to resolve any issue such as Technical Support, Software Support, Training, Payment etc. You can be assured of a timely response.
Q. Will I get work always when I login?
A. It is important that you commit to a shift or a schedule with Production Manager once you are on board. This way, we can guarantee you work as per the agreed volume. Generally we do not encourage HBAS to work between 2PM to 7 PM Please think carefully before committing a time slot.
Q. Do I have to be online to transcribe?
A. No you can work offline.
Q: Do I need to have any software to work with e-Dictate?
A. No, we provide the software. e-Dictate will help and train you with setup and installation of Secure MT Client Software. Our proprietary transcription software provides instant access to dictations, feedback with error tracking, detailed day-by-day payment schedules, knowledge portals, and online support. However, you will need latest editions of Stedman's online referencing software, electronic drug references, AAMT Book of Style, and updated spell checkers.
Q: Will I get any help if I am stuck?
A. You can get online help 24 X 7 via Skype IM. You will be appointed a mentor in e-Dictate who will work with you to help you make dictators direct as soon as possible and thereby maximize your earnings.
Q: Is there any referral program? I wanted to refer some of my friends to your company.
A. Yes, you can earn Rs 1,000 per referral. Please contact MT Support Center for details. Certain conditions apply.
Q. Is there any contract or agreement?
A. Yes, we will provide a detailed Agreement for HBAs which includes critical aspects such as your deliverables on quality and quantity, our timely and accurate payment, performance indicators, round-the-clock technical support, confidentiality and nondisclosure norms.
Q. What are the hardware requirements for HBA?
A. Minimum system requirements include:
Pentium 4 with: 256 MB RAM
40 GB Hard disk
Sound Card
Foot pedal ( any foot pedal compatible with express scribe player).
Head phones
UPS backup of minimum 4 hours
Broadband Internet connection
We don't recommend dual boot system.
Q. What are the software requirements for HBA?
A. Operating system - Windows XP (XP is recommended)
Microsoft Office - Office XP
Norton antivirus or any other antivirus.
Internet Explorer version 6.0 with cipher strength 128 bit.
Stedman's Dictionary
Quick Look 99
Express Scribe
We recommend latest microsoft updates and antivirus software running on your pc
Q. Can I work without a footpedal/Can I use the keyboard for playing the audio?
A. Yes, if you are comfortable. However footpedal is recommended.
Q. Where can I buy a footpedal?
A. You can place an order with mtsupport@edictate.com.
(Prices could vary at point of purchase).
Q. Can I use any other player instead of Express Scribe?
A. Yes, if you are comfortable. However, Express Scribe is recommended. If you don't have then you can download from http://www.nch.com.au/scribe.
Q. I do not have the Stedman's Dictionary/Quick Look/AAMT, what do I do?.
A. Please contact mtsupport@edictate.com with your requirements.
Q. How will jobs be allotted to me?
A. Jobs will be alloted to you based on your preferences. No job can be outstanding with you for more than 4 hrs. If it is, it will be pulled back by Home Based Support Center.
Q. What is MT Plus ID?
A. In this ID, your Main Page will show three buttons below the MDDN editor, "Check In For Direct", "Check In For Blank Busting" and "Check In For QA". This ID will be given to you once you are cleared by your Production Manager for direct dictators.
Q. What is the fastest way to go direct?
A. This entirely depends on you. The more regularly you see your feedback and comments from your mentor, the more improvements you will make, and lesser will be the time you will take to give files with 100% accuracy.
Q. How to get the feedback for my indirect files?
A. Click on Compare in View Completed Jobs to see the verified copy along with transcribed copy. You can search by date also.
Q. When will I get my payment?
A. You will get your payment before the 10th day of every month for the previous month. e-Dictate deposits funds directly into your ICICI account. You need an ICICI bank account to get payments from e-Dictate.
Q. Why is it necessary to have an account in ICICI Bank only? Why not any other bank?
A. Because the payments are made through electronic transfer. e-Dictate does not entertain any other mode of payment.
Q. Will I get a Pay Slip every month?
A. Yes, within 5 days of transfer of payment.
Q. Will my payment be linked to quality? And how?
A. Yes, based on your quality performance, lines will be deducted from your monthly line count. Please see your HBA agreement for further details. The Post Production Quality Audit will assess your quality.
Q. What are the quality audit standards followed in e-Dictate?
A. We follow the AAMT Book of Style Version 2. The errors are marked as Minor (0.25), Major (0.5), and Critical (2) and the error points will be calculated per 1000 lines.
Q. What if I want to contest the quality audit of my files?
A. You can send your doubts through ERSS. Our Quality Council will clarify your doubts. The decision made by the Quality Council will be final.
Q. Do I need to be online throughout the day?
A. No. You can download and upload two jobs at a time and remain offline while you transcribe.
Q. How many characters make one line?
A. One line consists of 65 characters with spaces.
Q. Why do we need to fill the online schedule?
A. Online schedule will make it easier to manage your workflow, in case of leave; you must mention it beforehand so that necessary arrangements could be made.
Q. What is the ERSS?
A. ERSS is our online issue management system for Home Based resources which allow you to resolve and track issues with support staff in e-Dictate.
By using the ERSS, you can:
1 Review an Issue that you have reported in the past
2 Report a new Issue
3 View and update your Personal Profile
4 View and update your machine details
5 FAQ Archives
6 Change Password
Q. How is quality audit conducted and how does it effect my payments?
A. Three percent (3%) of all your files for the month will be audited by the Quality Audit Department members. The audit is done post production. The average accuracy of the 3% files for the month will determine your final payment. This business is all about quality and consistency. Yes, you will be always audited by e-Dictate Quality Control Dept. If the monthly accuracy drops you will be penalized as follows:
Indirect Jobs (ie. Jobs sent for ProofReading) : If the average quality of those jobs is less than 85%, your contract with e-Dictate may be terminated.
Direct Jobs: Your direct files will be tracked for EPTL (Errors per thousand lines).
Error per thousand lines (EPTL) rate means the number of lines of weighted total errors per Transcript, divided by the total number of lines in the Audited and multiplied by one thousand (1000).
Total Weighted Errors as per Audit
EPTL = ( --------------------------------------------- ) X 1000
Total lines Audited
Error means spelling, punctuation and terminology errors. We follow the AAMT Book of Style Version 2. The errors are marked as follows:
| Type of Errors |
Weightage |
Impact |
| Critical |
2 |
Impacting Patient safety, Severely impacting customer satisfaction |
| Major |
0.5 |
Impacting document integrity, moderately
affecting customer
satisfaction |
| Minor |
0.25 |
Mildly affecting customer satisfaction |
Your Agreement details each type of error.
Based on your EPTL for direct work your payments will be adjusted as follows:
EPTL Slab |
Penalties |
| 0-10 |
No Deductions |
>10 <20 |
30 paise reduction in monthly payment per direct line |
>20 |
Indirect Line rate for all direct lines |
More than two critical errors in any quarter will result in termination of contact and withholding of outstanding payment. |
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